Refund and Returns Policy

Effective Date: 20 May 2024

At GetYourSerial, customer satisfaction is our priority. We understand that occasionally you may need to return a product. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns

We accept returns for digital products within 10 days of the purchase date. To be eligible for a return, the following conditions must be met:

• The product must be unused and not activated.
• You must provide proof of purchase (order confirmation email or receipt).
• The request for return must be made within 10 days from the date of purchase.

2. How to Request a Return

To initiate a return, please contact our customer support team at support@getyourserial.com with the following details:

• Your full name
• Order number
• Reason for return

Our team will review your request and provide instructions on how to proceed with the return process.

3. Refunds

Once your return request is approved and the returned product is verified as unused and not activated, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note:

• Refunds may take up to 7-10 business days to appear on your statement, depending on your payment provider.
• If the returned product is found to be activated or used, no refund will be issued.

4. Non-Refundable Items

Please note that we do not offer refunds or returns for:

• Products that have been activated or used.
• Requests made after 10 days from the date of purchase.

5. Exchange Policy

We do not offer exchanges for digital products. If you received a defective or invalid activation key, please contact our customer support team at support@getyourserial.com for assistance. We will verify the issue and provide a replacement key if necessary.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

GetYourSerial Email: support@getyourserial.com or contact@getyourserial.com

By purchasing products from GetYourSerial, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.